Windows 10: Windows Hello keep resetting after clean install and clearing TPM, how to fix this?

Discus and support Windows Hello keep resetting after clean install and clearing TPM, how to fix this? in Windows 10 Software and Apps to solve the problem; I have been plagued with a issue on my laptop Lenovo L14.I have re-installed the OS multiple times due to multiple issues i have had with the OS... Discussion in 'Windows 10 Software and Apps' started by Cato Jordalen, Mar 31, 2023.

  1. CATO JORDALEN
    Cato Jordalen Win User

    Windows Hello keep resetting after clean install and clearing TPM, how to fix this?


    I have been plagued with a issue on my laptop Lenovo L14.I have re-installed the OS multiple times due to multiple issues i have had with the OS itself, but those were not relevant to this issue. One day, Windows Hello just suddenly got removed from my account completely randomly.So I did set it up again, face recognition, finger print, pin code 1 small, 1 big, 1 number 8 min. And then the next time i tried to use fingerprint the next time i logged in the day after, it said I had to re-register it due to an error, so i then tried my pin, same message. I used password in the end since facial

    :)
     
    Cato Jordalen, Mar 31, 2023
    #1
  2. SASQUI
    Sasqui Win User

    Need help on whether to clear TPM on not

    It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

    Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

     
    Sasqui, Mar 31, 2023
    #2
  3. LOUISE ROBERT
    Louise Robert Win User
    Clear tpm

    Hi I'm trying to reset my laptop to factory settings and its saying clear TPM. Or configuration change was requested for this computer's TPM.
     
    Louise Robert, Mar 31, 2023
    #3
  4. POOJAKUNTAL
    PoojaKuntal Win User

    Windows Hello keep resetting after clean install and clearing TPM, how to fix this?

    TPM clear doesnt affect Windows Hello

    My observations :

    Steps :

    1. Set windows Hello with fingerprint and PIN

    2. Run Clear-Tpm command

    3. system gets rebooted

    4. Windows hello finger print reader working , user can still unlock using fingerprint.





    Ques 1 : Does TPM entries for windows Hello gets recreated/restored upon reboot?



    Steps :

    1. Set windows Hello with fingerprint and PIN

    2. Run Disable-TpmAutoProvisioning -OnlyForNextRestart

    3. Run Clear-Tpm command

    4. system gets rebooted

    5. Windows hello finger print reader not working , user cannot unlock using fingerprint.

    6. Run 'Prepare TPM' from tpm.msc, TPM state changes to Ready

    7. user still cannot unlock using fingerprint.

    8. Restart Passport container service, it reloads Windows Hello hardare container

    9. User can login using fingerprint.



    Ques 2 : Does Passport container service restores TPM entries for Windows Hello?
     
    PoojaKuntal, Mar 31, 2023
    #4
Thema:

Windows Hello keep resetting after clean install and clearing TPM, how to fix this?

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