Windows 10: Windows Hello keeps losing PIN, fingerprint and Facial recognition options for signing in

Hi,I have set these up at least 4 times, and they keep disappearing after a random period of time hours or weeks.Does anyone have any ideas about how to fix this?Thanks.

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Deleting Windows Hello Facial Recognition and Windows Hello Fingerprint

I want to delete both facial recognition and fingerprint in windows hello and just keep pin. How is this done?

 

Facial recognition and pin not working for login

I have NO idea where to put this one, and I can't find anything online.

Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?

 

Deleting Windows Hello Facial Recognition and Windows Hello Fingerprint

Hi Elaine. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

Go into Settings > Accounts > Sign in Options and remove Fingerprint and Facial Recognition from the Options list. Then add the PIN option.

To disable both biometric options in Group Policy or at the registry level if desired see here:

https://www.tenforums.com/tutorials/107441-enab...

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

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Note: Linked tutorial is from Shawn Brink who is a trusted Microsoft MVP.