Windows 10: Windows hello not is available on this device.

Hello.

I have a laptop Inspiron 5459, which in theory is compatible with the Windows application hello but there is no way to activate it. If someone knows a solution very grateful in advance.

Best regards.

:)

 

Windows Hello isn't available on this device

Hi,

Windows hello is a feature to make your computer more secure, you’ll see options for face, fingerprint, or iris if your PC has a fingerprint reader or a camera that supports it. Once you’re set up, you’ll be able to sign in with a quick swipe or a glance.
The error that you've received usually means that the computer is not compatible with Windows Hello. We would like to verify some information, kindly provide us the answer to the following questions:

• Were you able to use facial recognition or finger print reader before the issue happens?
• Did you make any changes prior to the issue?
• Are you still able to login to your computer?
• What is the exact model of your device?

We'll wait for your response.

 

Windows Hello isn't available on this device

Turns out my user was corrupt. Support had me make a new one

 

Apparently...

Die Gesichtserkennungsfunktion Hello von Windows 10 erfordert eine Intel RealSense- oder 3D-Kamera, um Entsperrungsfunktionen durch Gesichtserkennung zu unterstützen | Dell Deutschland

 

Have you tried downloading and installing the 'Intel® RealSense™ Depth Camera Manager' as suggested by Dell?