Windows 10: Windows Hello not recognizing Authentec Eikon USB fingerprint reader- not working

I have two HP laptops. I just did a clean complete install of Windows 20H2 on one. The Eikon fingerprint reader I have no longer shows up in Device Manager as a Biometric Input device- instead it shows up under Other Devices, with a yellow warning triangle that the driver is not installed. Windows was unable to find a driver for it. Windows Hello under settings says there is no compatible fingerprint reader installed. It also tells me there is no Windows Hello compatible camera installed, whereas before under the previous version it worked.


The other laptop was upgraded using an in-place upgrade to 20H2. It recognizes the Eikon, shows it under Biometric devices in Device Manager, that it is functioning properly. Under properties, it shows 5 files for the driver. I copied these into the proper directories on the non-functioning laptop, but that didn't change things. It still shows up under other devices, no driver, and still is not recognized for Windows Hello.


The laptop which works with the Eikon also shows no Windows Compatible Camera.


Any suggestions? I did a search for updated drivers and came up empty.

:)

 

Eikon Mini USB fingerprint reader not working in windows 10

Hi StealthyNinja473,

I am not sure if you found a resolution as yet. I had the same issue and was able to resolve it.

Windows 10 removed the AuthenTec software for the Eikon mini finderprint reader. Windows compatibility checker removed the software automatically, but did it in a very orderly fashion. The AuthenTec Eikon Mini driver still appeared under Biometric devices.

The way to resolve it is not to use the AuthenTec software as AuthenTec have not released updated software to my knowledge. Instead use Windows Windows Settings to add fingerprints on the Eikon Mini. To do this do the following:

1. Go to Windows Settings

2. Select Accounts

3. Select Sign-in Options

4. Select Set up under the Fingerprint heading

5. Select Get Started

6. Enter your PIN (don't hit enter) or password

7. Swipe your finger across the reader several times as prompted

8. Select Add Another Finger if you want to add more fingerprints

9. Select Close

10. Close Settings

11. Do cartwheel and rejoice, your Eikon Mini Fingerprint Reader is working again

Regards

Richard

 

Upek Eikon & Eikon To Go Fingerprint Readers

There are plenty of fingerprint readers out there and odds are that you may have used one here and there. Upek is one of the companies behind such units and also offers two very interesting retail products, which managed to surprise with both Windows and OS X functionality.

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Eikon Mini USB fingerprint reader not working in windows 10

Original title: Eikon Mini Softwares

Hi, a few months ago I purchased an Eikon mini USB fingerprint reader. When I got the reader, I plugged it into my PC and set up my finger. I it has never logged me in to my computer since I got it. The package didn't say anything about software needed,
but if I had questions to go to a certain website. When I did, it said: "This site is under construction." So I really am not sure what to do now about this. Is there a biometric software I need to download?