Windows 10: Windows Hello Not Recognizing Face

I'm having a problem where Windows Hello suddenly couldn't recognize my face. Not sure what would have triggered it, I don't believe any updates where installed that would have affected it. I've tried almost every solution that I could find, including: Checking for updatesInstalling UpdatesImproving RecognitionRemoving & Restarting Recognition Uninstalling & reinstalling biometric devices driversUninstalling & reinstalling Camera DriversMy laptop is a Lenovo ThinkPad X1 Yoga 4th Gen

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windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Recognizes Face Then Fails To Log In

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for inconvenience caused

I will surely assist you to rectify the issue.

Windows Hello is a more personal way to sign in to your Surface with just a look or a touch. The front-facing camera on Surface Pro 4 and Surface Book recognizes your face and iris, allowing you to sign in to Windows 10 without having to touch the screen
or keyboard. Or, if you have a Surface Pro 4 and a Surface Pro 4 Type Cover with Fingerprint ID (sold separately), you can use the fingerprint reader on that Cover to sign in with a press of your finger.

I would suggest you to refer the article below and follow the troubleshooting steps mentioned in it and see if it helps:

http://www.microsoft.com/surface/en...n-in-and-accounts/windows-hello?os=windows-10

Hope this helps.

If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.