Windows 10: Windows Hello not working anymore and i'm going crazy. Apr 19

Problem: Been using windows hello on my laptop for a year now (since I bought it). I recently got a new pair of glasses, as windows wouldn't recognize my face anymore I tried the improve recognition option. It failed to open the camera saying that I should check if it worked properly and closed.


My approach to a solution:

1) Rebooted my pc. Same behavior. I thought It was weird because at start I saw the IR leds lighting up, it would search for my face, recognize me (without glasses) and login, but it wouldn't let me improve the recognition later. I opened the Camera app just to check. All good.

2) Did some research and checked for updates in Windows Update, then on the HP support assistant, then on device manager (biometrics and imaging devices), and then on Driver Booster, no relevant updates found on any of those. Updated everything just to be sure. Still the same problem.

3) I did a Recovery (keeping my files) to attempt to start again with a bugless windows installation. Still wouldn't let me improve the recognition.

4) I started to lose my mind at this and removed my face data, that wasn't a good idea as now I couldn't even set it up again. Still the "Couldn't open camera. Check if it works properly." message that closed fast.

5) This was going downhill as now I lost a lot of apps and my pc didn't want to even search for my face anymore.

6) Got to the 'Fresh start' option. Same story.

7) Did a recovery (removing everything) to get it really clean. With an empty PC still my problem persists.

8) Tried editing the group policy, but biometric devices wouldn't even show up there.


I have excluded some extra steps with drivers and solutions that others proposed that led me to nothing or worse scenarios.


My last hope is this forum honestly. Please don't bother to ask if my camera works or if it's IR because it obviously does and is, as windows hello WORKED before and it's what I had been using to login. Also I really don't move it from my desk so I can assure it hasn't been hit or wet.


Any help on this topic would be highly appreciated because I ran out of ideas. Thanks in advance.


specs: Hp spectre x360 13-ac0xx.

:)

 

Radio Switch Device Error Code 19

Hi Kara,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

Recommended resolution

• Uninstall and reinstall the driver.
• Revert to the most recent successful registry configuration.
  

Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

Error codes in Device Manager in Windows.

https://support.microsoft.com/en-us/kb/310123#bookmark-19

Hope it helps.

Let us know the status, we are happy to assist you further.

 

Windows Hello disappeared - Fingerprint not working anymore

Hi everyone,

I have a Elitebook 840 G2 with Windows 10 running on it. Since I use Win10, I was always logging in with Windows Hello and the built in fingerprint reader.

Today, I made a restart of Windows and some updates were installed. When I wanted to log in again, there was no login possible anymore with the fingerprint. Instead, I had to use the PIN. A short glimpse in the Settings revealed that there was no Windows
Hello option anymore!

Although there are two drivers, a Synaptics Driver and a Validity Fingerprint Sensor Driver in my program list, the whole fingerprint reader does not work anymore. Does anyone have an idea where to get a new, correct Windows 10 driver or to troubleshoot
to get Windows Hello back? In my opinion, it is all about convenience of logging in

Thank you for your response,

Marco

 

Why is my Windows Hello not in sign-in option anymore?

Hi Enzo,

For us to provide you the possible resolution and the accurate information as to why Windows Hello doesn't work as a sign-in option on your computer anymore, answer the following questions:

• When did the issue start?
• Can you tell us if there were any changes made on your computer prior to this concern (i.e., updates, software installation)?
• Are you getting any error messages when trying to sign in using Windows Hello? If you do, a screenshot will be appreciated.
• To make sure that we have not missed on anything, can you enumerate all the troubleshooting steps that have you done to resolve the issue?

Looking forward to the requested information for us to effectively assist you.