Windows 10: Windows Hello not working on Microsoft Surface Laptop

Discus and support Windows Hello not working on Microsoft Surface Laptop in AntiVirus, Firewalls and System Security to solve the problem; Windows Hello was working fine on my device, a 2018 Microsoft Surface Laptop with Windows 10. However, 1 day it just stopped working. I have tried... Discussion in 'AntiVirus, Firewalls and System Security' started by MEmran, Aug 12, 2018.

  1. MEmran Win User

    Windows Hello not working on Microsoft Surface Laptop


    Windows Hello was working fine on my device, a 2018 Microsoft Surface Laptop with Windows 10. However, 1 day it just stopped working.


    I have tried the following steps based on several articles:

    - Completed all Windows updates

    - Set a new PIN

    - Updated all drivers for all hardware through Windows

    - Used DriverEasy software to update all hardware

    - Manually authorized Biometrics through the gpedit.msc options



    I can make it all the way to this screen, but when I click on "Face Recognition", nothing happens. There is no error message. It doesn't crash. It simply does nothing.






    On this page, I can not get the Device Manager to detect the Biometrics. My laptop does not have a fingerprint scanner, but it did have the Windows Hello available.



    I am currently logging into my laptop with the regular password.


    Any advice is appreciated. Thanks!

    :)
     
    MEmran, Aug 12, 2018
    #1
  2. Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Windows Hello not working on Microsoft Surface Laptop :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Aug 12, 2018
    #2
  3. Marc Cai Win User
    Windows Hello-Surface Laptop

    Hi Merissa

    Thanks for bringing this to the community and sorry for the delays. We're you able to find solution these passed days? If so, please let the community know that steps that you've done to address it, so it may help others who have the save concern.

    Are you also using Surface device? If so, and you're still having the same issue, you may want to try these methods:

    A.Fix common Surface problems
    using the Surface Diagnostic Toolkit.


    B. Roll back the the Surface Camera Windows Hello driver:

    It was said in this thread that rolling the said driver
    back to its previous state resolved the same concern. To do it:

    • Click on Cortana and type Device Manager.
    • Open Device Manager.
    • Expand System devices.
    • Look for Surface Camera Windows Hello and long press on the item to bring up the right-click options.
    • Choose Properties.
    • Go to the Driver tab.
    • Click on Roll Back Driver.
    • Restart your device.

    Feel free to get back to us with any results.
     
    Marc Cai, Aug 12, 2018
    #3
  4. Windows Hello not working on Microsoft Surface Laptop

    Windows Hello-Surface Laptop

    I currently have windows 10, version 1709. I have tried each of those steps, with no success. Your last suggestion did not work because I could not locate drivers for hello, fingerprint, and/or webcam.
     
    MerissaLouks, Aug 12, 2018
    #4
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Windows Hello not working on Microsoft Surface Laptop

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