Windows 10: Windows hello on external camera

Hi, i have a Surface Laptop 3 that i have connected to an external monitor using USB-C on both ends. The monitor is a Philips Brilliance 499P and it has a built in camera that is Windows Hello Compatible.


The problem is that i am not able to set the built in camera as default for Windows Hello when i am connected to the monitor. The camera is accessible when i use Teams, Camera app etc. but i have to use the laptop camera when i need to log in via Windows Hello which is quite annoying.


I have found a couple of guides telling me to go to Devices and Printers, locate the camera there and set it as default. I find the camera there, but there is no option to set it as default. Another tips i have found is disabling the Surface Laptop camera, but this means i would have to reenable it when i disconnect the laptop from the external monitor so that is no good either.


So, does anyone else have the same issue, and even better, anyone have a solution for this? I have run all windows updated, and i have also installed the latest drivers for the monitor.


Thanks in advance :

:)

 

Can other programs then Windows Hello access an external IR Camera?

I got two web cameras, one normal and another which has an IR camera build in for my Windows Hello sign in function. I can access my normal camera in various applications but I just don't see any app or other way to open up a viewfinder for the IR Camera except when you set it in Windows Hello.

I have put tape over every web camera (except the IR one) but I'm uncertain if it even is possible to spy on me through that IR camera? Anyone who knows a way to spy on me through it? Or does Windows somehow lock it for 3rd party apps after being connected to the Windows Hello login method?

I want to be able to just login without having to take away and reinstall the tape every time i login. It kind of defeats the purpose of having this ease of use login method to begin with.

Here is an similar camera to the one that I got right now:
HD webcam 1280 x 720 pix CSL Computer Hello DX1 Stand, Clip mount, Supports Windows Hello | Conrad.com

 

Windows Hello camera stuck on turning on the camera

Hi Steven,

Please answer this question to assist you better.

Are you able to log into desktop?

I suggest you to refer the steps suggested by
Nyima Yonten and check if that helps. Thank you.

 

Windows hello

Hi Abdullah,

To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

• Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
• Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

Let us know how it goes.

Regards.