Windows 10: Windows Hello on Surface Book Not working

Discus and support Windows Hello on Surface Book Not working in Windows Hello & Lockscreen to solve the problem; Hello all I have a surface book 2 and all of a sudden the windows Hello camera has stopped logging me on. The acutal camera is working but Hello is... Discussion in 'Windows Hello & Lockscreen' started by Gahenry, Feb 5, 2021.

  1. GAHENRY
    Gahenry Win User

    Windows Hello on Surface Book Not working


    Hello all


    I have a surface book 2 and all of a sudden the windows Hello camera has stopped logging me on. The acutal camera is working but Hello is not.


    I have tried to remove fascial data but when I try to set it back up, camera and my face comes on the screen but all I have is a "cancel" button and nothing happens.


    Anyone have any ideas?


    thanks


    Gary

    :)
     
    Gahenry, Feb 5, 2021
    #1
  2. TIM
    Tim Win User

    Determine why Windows Hello is unavailable on a Surface Book

    My group has several Surface Books. We bought some of them a little under a year ago and we just bought a second round last month.

    The first group are all set up to use Windows Hello w/ Facial Recognition. It works beautifully.

    For the second group, Windows Hello setup is disabled on the Sign-In Options page.

    All of the computers - first and second group - are on our domain.

    • It could be group policy... but why would it only impact the second
      group? And I checked all of the Windows Hello for Business settings
      in gpedit, but they're all "Not Configured"
    • It could be a hardware issue... but seems strange it would impact several devices all at the same time.
    • It could be some other setting I'm unaware of.

    So how can I troubleshoot this? How can I determine why the Set Up button under Face Recognition on the Sign-in Options page is disabled?
     
    Tim, Feb 5, 2021
    #2
  3. BRINK
    Brink Win User
    Updates for Surface Pro and Surface Book - Feb. 13

    Source: Updates for Surface Pro and Surface Book (13 February 2018) Surface

    See also:
     
    Brink, Feb 5, 2021
    #3
  4. BRINK
    Brink Win User

    Windows Hello on Surface Book Not working

    Updates for Surface Pro and Surface Book - Feb. 13


    Source: Updates for Surface Pro and Surface Book (13 February 2018) Surface

    See also:
     
    Brink, Feb 5, 2021
    #4
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Windows Hello on Surface Book Not working

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