Windows 10: Windows Hello on Windows 11 using fingerprint recognition; booting without waiting for...

Anyone else suffered this?When I start my new Zenbook I'm finding it boots up without waiting for me to pressfingerprint key, so not offering secure boot up.The key for recognition is the power button too; if I can't fix may have to revert to PIN security.

:)

 

Windows Hello fingerprint recognition

My laptop got a fingerprint scanner, but I can't use it to sign in. This is what it says in the settings: "There is no fingerprint scanner that is compatible with the Windows Hello fingerprint recognition." What can I do?

 

Is there any way to improve a finger print recognition or replace a single finger in Hello on Windows 11?

Here are some tips to improve fingerprint recognition:

1. Clean your fingers: Make sure your fingers are clean and dry before using the fingerprint reader. Dirt, oil, and moisture can interfere with recognition.
   
2. Position your finger correctly: When scanning your fingerprint, position your finger so that it covers the entire fingerprint sensor. Make sure you press down firmly and hold your finger steady.
   
3. Register multiple fingerprints: You can register multiple fingerprints for better recognition. Try to register each finger from different angles to increase the chances of recognition.
   
4. Update drivers and software: Make sure you have the latest drivers and software for your fingerprint reader installed. Check with the manufacturer's website for updates.
   
5. Adjust the sensitivity: Some fingerprint readers allow you to adjust the sensitivity. You can try adjusting this setting to see if it improves recognition.
   

To add or remove fingerprints in Windows 11, follow these steps:

1. Go to Settings and select Accounts.
   
2. Click on Sign-in options.
   
3. Under Windows Hello, click on the Set up button for Fingerprint.
   
4. Follow the on-screen instructions to add a new fingerprint or remove an existing one.
   

 

Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Hi Beatriz,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I’m sorry to hear that you’re having trouble adding a new fingerprint on Windows 11. This seems to be a common issue that some users have reported. There are a few possible solutions that you can try to fix this problem.

• One solution is to update or reinstall your fingerprint driver. To do this, you need to open Device Manager, go to Biometric devices or Human Interface Device, right-click on your fingerprint reader, and select Update driver or Uninstall device. Then, restart your computer and check if the fingerprint option is available.
  

• Another solution is to disable faulty USB drivers. Sometimes, a USB driver may not work properly and interferes with the fingerprint reader. To check this, you need to open Device Manager again, scroll down to Universal Serial Bus Controllers, and look for any device that has a yellow triangle with an exclamation mark on it. Right-click on the faulty device, select Properties, and click on the Driver tab. Then, click on Disable device, wait for a few seconds, and enable it again. Alternatively, you can uninstall the faulty device and restart your computer to reinstall the default driver.
  

• A third solution is to disable and enable the fingerprint driver. This may help reset the fingerprint reader and make it work again. To do this, you need to open Device Manager once more, right-click on the fingerprint driver under Biometric devices or Human Interface Device, select Properties, and click on the Driver tab. Then, click on Disable device, wait for a few seconds, and enable it again.
  

• A fourth solution is to switch to a local account. Sometimes, using a Microsoft account may cause issues with the fingerprint option. To switch to a local account, you need to go to Settings, select Accounts, and click on Your info. Then, select Sign in with a local account instead and follow the instructions. After signing out and signing in with your local account, check if the fingerprint option is available.
  

If there is no problem under the new account, this should be a fault in the account profile, please refer to the following article to transfer your details to the new account. Fix a corrupted user profile in Windows - Microsoft Support

• Boot into Safe Mode: This will load only the necessary drivers and services, which helps to identify any software related issues that may be causing problems.
  

To boot into safe mode, boot up and wait for the login screen to appear, instead of logging in, click the restart button while holding down the Shift key. From the menu that appears, select Troubleshooting, Advanced Options, Startup Settings and Restart in order. Once the device has rebooted, select Safe Mode from the list of options.

If the problem disappears during the above two steps, please try to remove the antivirus/system optimiser/system monitor software installed on your computer one by one until the problem disappears.



Note: Some functions may be temporarily lost during the troubleshooting process. These functions will be restored when you start your computer in a normal way. However, you may receive the original error message or may experience the original behaviour.

• Reset the fingerprint sensor: You can try resetting the fingerprint sensor to its default settings. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove.
  

• Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data.
  

I hope this helps you solve the problem with adding a new fingerprint on Windows 11.

If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist