Windows 10: Windows Hello options unavailable

I just reset my Thinkpad X380 to fix a driver issue and now I can't set up a pin or use fingerprint as all the Windows Hello options are greyed out and say currently unavailable. When I click on them I am given a something went wrong message.

Also, many settings pages have a message saying options are managed by my organization, even though this is my personal laptop. I have attached a screenshot here: https://imgur.com/I59xt9I

:)

 

No Windows hello option on my HP Probook?

What build of Windows 10 is on the Probook?

If you go to Settings, Accounts and Sign In

options and you don't see Windows Hello in

the option list, then I would say your device

is not capable of Windows Hello.

I see Windows Hello in my list, but it says

"this option is currently unavailable".

 

Windows hello option is not available

Hello,

Thank you for writing to us.

Please be informed, in order to use Windows Hello you will need a compatible “depth” camera compatible device. Facial authentication will need a 3D depth camera to get it working. No existing webcams will not work. Additional features like
finger print authentication will work with any existing fingerprint sensor devices.

In order to active this feature, you must have the right hardware and the driver is installed.

Follow the below steps to configure Windows Hello.

• 
  Head to “Settings” and then click on “Accounts”, and next on “Sign-in options”.
  
• 
  Set up a PIN code (ignore this step if you already did) by click on “Add” button. Once you have done that step, the options to set up Windows Hello will visible.
  
• 
  You will see an option named “Face”, just click on “Set Up”.
  
• 
  Click on “Get started”.
  
• 
  Move yourself to the front of the camera and make sure your face is in the center of the frame. It will automatically register your face to the system.
  
• 
  There is an improvement option in the next step to improve recognition. Use it if you wear glasses (or not). It will help to make sure you are recognized in quality.
  

Hope the above information is helpful. If you need further information, feel free to write to us and we would be happy to help you.

Thank you.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.