Windows 10: Windows Hello PIN error/troubleshoot - please don't disable that options for future windows...

This is the message that i get when i try to remove or change the pin i created, it it not letting me do anything, there are no other option, i cannot access my emails through my email app until this issue is fixed. i have been waiting to speak to a virtual agent for hours and i don't know what else to do.


when i click on the "tap or click here to fix it" it tells me "to put my pin in" or to click on "i forgot my pin", when i do both it sends me to settings/accounts/sign-in options and the message above it what is shown, it is like a never ending loop.


can someone help, please?

I really hate that Windows Hello Pin option, it is terrible, you use it, it traps you and there's nowhere to go

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

windows hello and pin

Hi,

This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

• What happens when you're trying to set up Windows Hello or a pin on your computer?
• Is there an error message displayed when setting up Windows Hello or a pin?
• What troubleshooting steps have you done so far?
• How did you reinstall Windows?

Looking forward to your reply so we can provide the best resolution for you.

 

Disabling User Passwords Disables PIN and Hello?

Hello Eric,

Thank you for posting your concern in Microsoft community and welcome to the windows 10 Family.

From the description provided, I understand that the sign in option is not working after you disabled the option for PIN input for password.

At this point, I would suggest you to deploy the
System Restore option in Windows.

This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you

create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

• 
  Right-click (or press and hold) the Start button, and then select Control Panel.
  
• 
  Search Control Panel for Recovery.
  
• 
  Select Recovery > Open System Restore > Next.
  
• 
  Choose the restore point related to the problematic app, driver, or update, and then select
  Next > Finish.
  

In order to disable the PIN sign in option in Windows 10, refer to the below steps.

Step 1: Access PC settings and open
Users and accounts.

Step 2: Select Sign-in options and tap the
Remove button under PIN.

Note: you can navigate to the same path in order to re-enable the PIN.

Hope the above information is helpful. If you need further assistance, we would be happy to help you.

Thank you.