Windows 10: Windows Hello Pin request loop issue

I have followed the instructions in the article referenced below to change the Ngc file but I still have the same issue. Are there any other fixes please. I have the same problem as posted in this on Windows Hello and PIN circular issue article, I need help it says sign in and when I do it’s says create pin then it says it didn’t work and when I skip it brings me back to home screen. I entered the instructions in the command prompt for Ngc, rebooted and still I am stuck in this login/create pin/ issue/ login loop. Please help, are there any fixes as I have lost all access to my pc

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Locked screen due to unknown PIN request.

The computer (Win10) in question is offline due to an adapter problem. Where the PIN request came from I don't know. I've never had one. I can't get online even with an ethernet cable because I can't get in. I tried to boot in SAFE MODE but after going through all the steps it loops back at the PIN window. Suggestions greatly appreciated!!

 

Cannot use Win10 Hello PIN (looping dialog)

I run Windows 10 Pro, nothing special about the set up. Been using the PIN system for about a year or so when suddenly I got an issue. Anytime I access the store or xbox apps, it would request the PIN. Here I would get stuck in a loop. Specifics on the loop are below.

I tried resetting group policies, security settings, and resetting windows itself to no avail.

After deleting the NGC folder (C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft) I was able to access the Store, this time it requested my standard MS/Win password. No looping.

When i try to set up the PIN again, I get the loop. I then tried reinstalling windows and again I get the loop when I attempt to set up the PIN.

Any ideas how I can get round this? I can use my password for now, but I would like to use the Hello PIN if possible.

The Loop:

The loop itself occurs when I get this screen:



Selecting ANY option, whether it is entering a PIN, clicking OK / Cancel, or closing the dialog itself, will result in a second delay then the same dialog opens up again. When I already had a pin set up, it just asked for input (instead of setting up a new pin). It didnt matter if I typed the pin in correctly or not, the box would disappear and then immediately re-appear.

The only way to get out the loop is to close the process in the taskbar.

EDIT:
In Addition, when i try to switch to a local account I get this error, perhaps indicating the problem is with account settings on my PC somewhere?



Another edit:
I tried MS Help and the only thing they could come up was to create a new user account (which worked). I would rather keep my old one so I do not have to reinstall all my tools and get authentication token etc.

I did find this report in event logs whenever I try to set the PIN: