Windows 10: Windows Hello resets every time I use MUX option or disable bitlocker

Discus and support Windows Hello resets every time I use MUX option or disable bitlocker in Windows 10 Gaming to solve the problem; I am using Windows 11 and have an Asus laptop with a MUX switch that controls discrete graphics vs. graphics card. I frequently want to toggle this... Discussion in 'Windows 10 Gaming' started by Richard Fitzsimmons, Jul 3, 2023.

  1. RICHARD FITZSIMMONS
    Richard Fitzsimmons Win User

    Windows Hello resets every time I use MUX option or disable bitlocker


    I am using Windows 11 and have an Asus laptop with a MUX switch that controls discrete graphics vs. graphics card. I frequently want to toggle this depending if I am on battery or laptop. The problem is that using MUX requires restarting in uncrypted Bitlocker. Each time I do this, Windows Hello fails and I have to set up a new pin. So to summarize, whenever I reboot Windows after changing encryption status on that boot, or Secure Login in Bios, Windows Hello fails and I need to recreate a pin number and face ID each time. How can this be fixed?

    :)
     
    Richard Fitzsimmons, Jul 3, 2023
    #1
  2. NEWTEKIE1
    newtekie1 Win User

    Windows 8.1 PRO unable to unlock Bitlocked drive

    Can you take a screen shot of the bitlocker window?

    Also, what happens when you highlight the drive in This PC and go to the Manage tab? There should be some bitlocker options there.
     
    newtekie1, Jul 3, 2023
    #2
  3. CASINGNINJA
    CASINGNINJA Win User
    Disabling BitLocker

    Hello, I have an Asus t100 running Windows 10 and need to disable or remove BitLocker.

    I have searched for the option to disable but have yet to find it. This includes going into Control Panel, Security; windows logo key+R to access device encryption; right clicking on the drive I want to disable BitLocker, etc.

    The computer runs fine, I want to run Remix OS and BitLocker is making it impossible, and close to making my laptop into a Frisbee.

    Thank you for your time,

    Gary
     
    CASINGNINJA, Jul 3, 2023
    #3
  4. JESINTA ROZARIO
    Jesinta Rozario Win User

    Windows Hello resets every time I use MUX option or disable bitlocker

    How to disable Bitlocker?

    Hi,

    Thank you for posting your query on Microsoft Community.

    To disable BitLocker I would suggest you try the following steps and see if it helps.

    1. Press Windows key + X and click on
    Control Panel.

    2. Change View by from Category
    to Large Icons/Small Icons.

    3. Click on BitLocker Drive Encryption and click on
    Turn BitLocker Off.

    4. Follow on screen instructions. Click on
    Decrypt the Drive     when the message appears.

    I would suggest you click on the link below and refer the following article.

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    (You can refer the steps in the above link as they are applicable for Windows 10 as well)

    Hope this helps. Please respond if you have further related queries.

    Regards,
     
    Jesinta Rozario, Jul 3, 2023
    #4
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Windows Hello resets every time I use MUX option or disable bitlocker

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