Windows 10: Windows Hello Setup Issue

Discus and support Windows Hello Setup Issue in Windows 10 Software and Apps to solve the problem; Somehow the Windows Hello started to not recognize my face and I had to constantly sign in with my PIN lately. As this was becoming inconvenient, I... Discussion in 'Windows 10 Software and Apps' started by Jacylne, Jun 25, 2023.

  1. JACYLNE
    Jacylne Win User

    Windows Hello Setup Issue


    Somehow the Windows Hello started to not recognize my face and I had to constantly sign in with my PIN lately. As this was becoming inconvenient, I tried resetting the face recognition and deleted the existing Windows Hello sign-in option. Then I tried resetting it but I don't see any button for the next step when the camera is shooting. I clicked on "get started" and the camera was on but then there's only "cancel" button at the bottom. Am I missing something or is there a way how I can fix this issue and setup the face recognition?

    :)
     
    Jacylne, Jun 25, 2023
    #1
  2. ZAHIDHUSSAIN_210
    ZahidHussain_210 Win User

    Windows Hello Fingerprint Setup not working

    I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.
     
    ZahidHussain_210, Jun 25, 2023
    #2
  3. NOOR_AZAM
    Noor_Azam Win User
    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Jun 25, 2023
    #3
  4. RADNEY DRI
    Radney Dri Win User

    Windows Hello Setup Issue

    Not able to setup Windows Hello PIN

    We suggest that you create a new account (local) and try to setup Windows Hello and see if it has the same issue.

    Update us after performing the suggestion.
     
    Radney Dri, Jun 25, 2023
    #4
Thema:

Windows Hello Setup Issue

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