Windows 10: Windows Hello sign error: Couldn't Turn on the Camera. Please sign-inwith you PIN, Surface Pro

Hello,


I have a new Surface pro 5 and after upgrading Windows to latest version and installing all the updates, Windows Hello stopped working and every time I start my Surface, Windows Hello fails and gives me a message "Couldn't Turn on the Camera. Please sign-in with you PIN". I have tried the Windows diagnostic tools, tried also checking all hardware devices and they all seem to be working fine.


How can I fix this?


Thanks,













***Modified Title from: Windows Hello fails to initiate IR Camera and does not work***

:)

 

Windows Hello suddenly stopped working

I´ve been using Windows Hello since i bought my surface pro 4 and after yesterdays update suddenly it stopped working.

Now when i try to sign in it just says: "Couldn´t turn on the camera. Please sign in with your PIN"

 

Windows Hello & Sign In

Hello,

Since updating recently I am no longer able to sign in using the camera. The sign in screen says it cannot access the camera and to use pin. When looking at sign in options it says that Windows Hello isn't available on this device.

I have a Surface Pro 4 and have been using it for ages!

Please help.

 

Surface won't accept Pin - "This sign in option is disabled because of failed sign in attempts or repeated shutdowns."

I have the same problem, in that my Microsoft Surface will not accept my PIN login since the last update (? about 2 weeks ago). I get the error message " this sign in option is disabled because of failed sign in attempts or repeated shutdowns. Use a different
sign in option or keep your device powered on for at least two hours and then try again". I have done this without success.

I have now tried the solution above you gave, but this has not worked either. Please advise.

[Post split by the moderator.]