Windows 10: Windows Hello Sign-in options not working on brand new computer

Hi,


I recently 2 days ago purchased a Lenovo Thinkpad E15 Gen 2. During initially set up I was able to set a pin and one of my fingertips. However, currently my sign-in options in settings is all greyed out and I am unable to change or set anything. Not even my finger tip which I was initially able to do. However, when I login, I am able to use my fingertip, yet cannot change anything.


I have updated my windows to windows 10 pro 20h2. I also tried to update drivers, but I am confused as to which drivers need to be updated.


Please guide me through this.






:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Why is my Windows Hello not in sign-in option anymore?

Hi Enzo,

For us to provide you the possible resolution and the accurate information as to why Windows Hello doesn't work as a sign-in option on your computer anymore, answer the following questions:

• When did the issue start?
• Can you tell us if there were any changes made on your computer prior to this concern (i.e., updates, software installation)?
• Are you getting any error messages when trying to sign in using Windows Hello? If you do, a screenshot will be appreciated.
• To make sure that we have not missed on anything, can you enumerate all the troubleshooting steps that have you done to resolve the issue?

Looking forward to the requested information for us to effectively assist you.