Windows 10: Windows Hello Stopping Sleep Mode

The problem i have is when i select to put my PC into sleep mode (Start>Power icon>Sleep). The screen goes black as if its entering sleep mode, but then almost immediately 'wakes up' and my video cam starts looking for a face to scan.


I'm "assuming" this is related to Windows Hello.


Any suggestions?


If i say sleep, i want the pc to sleep!


-Thanks

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Computer stopped going into sleep mode

Hello, Kiran.

My computer is up to date and I didn't change any settings prior or after the update

I tried step one, but I haven't wait the time required for the computer to go into sleep mode. I did change the 30 minute wait to 10 minutes. So, I'll wait and see what happens

 

Sleep mode

Hi,

This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

article.

If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

article. This will give you steps to shut down, sleep, or hibernate your PC.

Update us with the result so we can further assist you.