Windows 10: Windows Hello stops working after hibernation and sleep

I have a Lenovo Legion 7i Gen 9 with Windows 11, and roughly 90% of the time, when I wake the laptop from a hibernate or sleep state, Windows Hello fingerprint won't work. I would say that about half the times it stops working, the lock screen also flashes. I also have an XPS 9570 with Windows Hello fingerprint reader, and this never happens with the XPS. Any solutions? I've already tried using System File Checker, there were no issues found.Additional info: for Windows Hello, I only use the fingerprint reader. When this issue happens, only a restart will fix Windows Hello and the sometim

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Hibernation and Sleep not working on my WIndows 10 PC after latest update

Hello,

There are many possible reasons for this hibernation and sleep not working issue. The most common causes are
corrupted Power settings or outdated display drivers. In order for us to efficiently assist you with your concern regarding the issue of waking up from sleep/hibernation, we just have a few questions for you:

• Have you made any recent changes to your computer prior to the issue?
• Did you get any error messages upon waking up your computer from hibernation/sleep?
• Have you also tried performing the power troubleshooter?

If you still haven't, we suggest trying the steps below:

• Press Windows key + W and type Troubleshooting.
• Select Troubleshooting and click on System and Security.
• Click on Power and follow the onscreen steps.

Delete the current power plan and create it again.

We're looking forward to your reply.

 

hibernating/password

Hello Rich,

One possible reason why your system keeps hibernating or goes to sleep is because of the power plan settings of your computer. To assist you with your concern regarding your PC hibernating, we recommend that you reconfigure the power plan settings by following
the steps below:

• Type Display on Cortana's search field and press
  Enter.
• Select Power & sleep.
• Under the Sleep option, click the drop down menu to set the number of minutes/hours you would like your PC to sleep/hibernate. We suggest that you select
  Never if you do not want you system to hibernate.
• Close all windows for the changes to take effect.

Let us know if you will need further assistance.

 

Sleep,hibernate, and shutdown

Hi,

Usually, Sleep and Hibernate features are used to save power when using a computer. However, hibernate may not be available for all PCs as it was designed for laptops. Regarding your concern, since you’re trying to turn
off or disable these features, you may follow the step below:

• To turn off Sleep:
  
  Go to Settings > System > Power & sleep. Then, select
  Never from the drop-down list under the Sleep section.
  
  
  
  
  
• To disable Hibernate:
  

• Type Command Prompt in the Search box from
  Start.
• Right-click on it, then select Run as administrator.
• In the Command Prompt window, type powercfg.exe /hibernate off and press
  Enter. Close the window.

We’re just here if you need further help.