Windows 10: Windows Hello: When fingerprint or face unlock fails and forced to enter PIN, display the...

If PIN is required, display the input for entering a PIN. Many times I keep trying to get my fingerprint to work without realizing PIN is required. Having the PIN prompt on screen would make this so much more intuitive and faster.

:)

 

Windows Hello face-unlock doesn't work, always ask me to enter a pin. Why?

Hi Reynier,

Windows Hello is a more personal, more secure way to get instant access to your
Windows 10 devices using fingerprint or facial recognition. A
PIN on Windows Hello is recommended to ensure that you can still unlock and use your device even if you can't use your preferred biometric because the sensor is unavailable or not working properly.

To resolve your concern, we suggest that you re-enroll Windows Hello and change how you want to sign in via Settings. To do this, follow the steps listed below:

• Type Settings in the Search bar and press
  Enter.
• Go to Accounts then Sign-in options.

You can also use the below articles for more information about Windows Hello:

• Windows Hello
• Windows Hello and privacy: FAQ

Feel free to post back for an update and let us know if you need more help.

 

Pin and fingerprint to unlock my PC impossible to configurate

Hello,

I have problems configurating my PIN and fingerprint to unlock my laptop. I enter the Windows Hello configuration but when I try to set a PIN or to scan my fingerprint, the computer says: "There is a problem, try later"

Can anybody help me?

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.