Windows 10: windows hello won't work

Discus and support windows hello won't work in Windows Hello & Lockscreen to solve the problem; Hi I have a problem with windows hello on my laptop. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows... Discussion in 'Windows Hello & Lockscreen' started by TheIdiot_2894, Dec 17, 2019.

  1. THEIDIOT_2894
    TheIdiot_2894 Win User

    windows hello won't work


    Hi

    I have a problem with windows hello on my laptop. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

    This problem has been around for about a month a half now, hoping that a software update would fix it. It hasn't been fixed. My laptop is a hp envy x360 convertible ds-0xxx. This laptop has a fingerprint reader on it, and it worked for when I got it.

    I have tried all of the obvious things, like shut down and restart. I have looked into other people's similar problems, non of those fixes work.

    In device manager, it doesn't say that there is a biometric catergory, to find the device in said catergory. [see photo...]

    I have check mostly everything to check if something needs updating, but nothing does.

    On the lock screen, it says "Something went wrong on our end".

    Can someone help please, nothing makes any sense at all. windows hello won't work d8f6df3d-732f-4fb3-add6-cc18a76935c9?upload=true.png

    :)
     
    TheIdiot_2894, Dec 17, 2019
    #1
  2. TOPS
    tops Win User

    Skype won´t wok in 17063


    Skype Won´t work... games won´t work...

    Making backup and re-format...

    Maybe I Install a Windows 7 again, At least, all of my games run smoothly ...Sadness!!

    *Banghead
     
    tops, Dec 17, 2019
    #2
  3. RADELOVRIC
    radelovric Win User
    google and you tube stiil won t work

    google and you tube stiil won t work
     
    radelovric, Dec 17, 2019
    #3
  4. RADELOVRIć
    radelovrić Win User

    windows hello won't work

    after latest update my phone lost his network and won t work...several times restart by himself...also wi-fi tile won t work

    after latest update my phone lost his network and won t work...several times restart by himself...also wi-fi tile won t work
     
    radelovrić, Dec 17, 2019
    #4
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windows hello won't work

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