Windows 10: Windows import pictures and videos can't detect all files

This thread is a continuation from https://answers.microsoft.com/en-us/windows/forum/all/windows-10-import-pictures-and-videos-not/b13e3c5a-4789-4f1a-b053-d2497f17e38c?page=6In the last post, I have tried and tried again countless times to import pics and videos but its always corrupted and the thumbnails don't match the photo inside my android phone. All the pics and vids are not even being detected. I have cleared the temporary files folder and reset USB debugging. Tried to use my original samsung cable, same errors. Microsoft, you need to take a closer look at this. It's being affected in w

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Windows 10 will not import pictures/videos from my Galaxy Note 4 (says nothing there to import)

Hi Rudi,

I realize the inconvenience you are facing. Let me help you in resolving the issue.



I appreciate if you can provide us the following information to help us understand the issue better.

• Does the issue persist only while importing pictures to the system on your phone?
• Are you trying to import pictures to File Explorer or Photos app?

This issue could have occurred due to these reasons:

1. Incorrect settings.

2. Missing Windows Update.

3. Corrupt driver.

I suggest you to refer the steps in the article and check if it helps.

http://windows.microsoft.com/en-us/windows-8/import-photos-videos#troubleshooting

Keep us posted on Windows related queries and we will be happy to assist you further.

Thank you.

 

Windows 10 import picture's and videos not detecting correct android pictures!!

Hello, when I use windows 10 explorer's import pictures and videos on my galaxy s8, the import wizard shows up but they all have the wrong photo which is different from whats showing within android. For some reason, the import pictures and video wizard doesn't detect more than 4k files even thought I have alot more than 4k files. Also, even though the folder to where the pictures/videos are being imported to is empty, windows still shows this error:









how do i fix/reset windows 10 explorer's import pictures and videos ? Thank you

 

Importing pictures and videos Windows 10

• The format that is the most problem described previously is .mov from files imported from an IPhone 6.
  
• Will not play properly using movies & TV app or windows media player.
• The .mts files from my camera seem to do ok. The .avi files from my go pro when using movies and TV will play but no video only sound. The .avi files play properly when using windows media player.
• Screen shot below simply shows the .mov files and .jpg files get imported to the same folder. With windows 7 the windows import gave the ability to specify a specific target folder for photos and a separate folder for videos. Is there a setting I can change
  to direct videos to import to a different location than the photos?

• 
  
  

I had downloaded a different media player recommended by MS (forgot the name) but the results were the same. I uninstalled it.

Why would MS not keep the feature to correctly rotate photos? In fact the currently import has less features than previous version. Why?

With windows 7 import. I could easily set the default folders for my videos and photos. Then it was an easy two step process: connect the device when prompted add the tag hit enter and everything else was put where I directed and the photos were automatically
fixed.

Now I have to check all files, import to a different machine and manually transfer files to the new (main) computer.

Again I'm either doing something wrong or the part of windows is terrible!!

Thanks for responding!

The problem