Windows 10: Windows is holding my PC and my data hostage and no body at microsoft support cares enough...

A bug in windows operating system deleted the pin from my PC and I have tried everything I can to log in but I have to wait 30 days to receive a new pin. I contacted support and they said my pin would be reactivated in less than an hour, it's been eight hours since then. Then I spent 6 hours waiting in line to talk to another representative and then I get stuck on "starting the chat" for two more hours. Only after creating a new account could I contact another support member and i was told "this issue is better suited for a member of our tech support team, I will add one to the chat. hope you

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Windows 10 - Holding my ram hostage?!?

Doesn't say.... sometimes it lists as "System" but that's rare now... its mainly the totals aren't adding up.

 

Windows 10 - Holding my ram hostage?!?

Which processes are holding your RAM hostage?

 

ransomeware is holding my computer hostage...what do i do?

Did you find any ransom note? Have your files been encrypted? Did their file extensions change?

Try to identify the ransomware by going here: ID Ransomware

Upload a ransom note and/or sample encrypted file to identify the ransomware that has encrypted your data.

Also read/do:

How to remove ransomware the right way: A step-by-step guide

Also... Here's a list of various Ransomware threads:
List of Ransomware Support Topics, FAQs and News Articles

Perhaps you see something there which seems similar.

When in doubt, suggestion to ask for free expert help here:
Ransomware Help & Tech Support Forum - BleepingComputer.com

For later reading:

• Ransomware Avoidance
  
• Human-operated ransomware | Microsoft Docs