Windows 10: Windows laptop won't stop restarting, even after holding power button for 10 seconds

My windows laptop needed an update, so I restarted and updated it and now its been stuck on a restart screen for an hour and a half. When I've tried turning it off by holding the power button for 10 seconds, it's still won't stop restarting and is still stuck on this screen.How do I get it to just stop restarting?

:)

 

laptop won't turn on

solved

Unplugging the laptop, removing the battery, holding the power button for at least 10 seconds then letting the laptop sit for about an hour then holding the power button for another 10 seconds fixed the problem. Thanks for the help.

 

Windows 10 started not powering off on shutdown or restarting

One of my laptops, the HP Elitebook 8460P with Windows 10 Creators Update, latest drivers and updates, started not power off on shutdown. It doesn't matter if I do a regular shutdown, Shift Shutdown, Restart, Safe Mode, "shutdown /s /t 0", it just goes through the steps and says shutting down services, then shutting down or restarting depending on which one I pick and does the bubbles in a circle and the mouse cursor still works and that's it. I have to hold down the power button to force it to turn off. Nothing shows up in the Event Viewer, I tried SFC & DISM /Restorehealth, chkdsk, and they all come up clean. I tried disabling Fast Boot and hibernation, and unplugging it and removing the battery and holding down the power button. There are no other devices connected to this laptop and it is the same hardware that it has had for over two years. I tried to rollback and then disabling the Intel Management Engine that I saw some people suggested, but there is no difference. There are no blue screens, no errors, nothing logged in Event Viewer, all hardware passes diagnostics, and everything else works just fine and it boots up quickly.

Any help on fixing this would be appreciated.

 

When I press and hold power button

Hold the power button for 15 seconds or so. When you press the power button for a second or two, it will go into Sleep Mode. Hold it longer and it will shut off. Boot into Windows go to Search and type power options and press enter and change what the power button does and change it to Shut Down. How to customize power button action when pressed on Windows 10 | Windows Central