Windows 10: Windows Live Mail = Problem with MP 4 attachments

I receive e-mail with attachments that are in MP 4 format. When I open the attachments the video is scrambled and the audio is poor. I receive the attachments from different people.


Is there a fix for this?

:)

 

Windows 10 Live Mail

Hello Brian,

Thank you for your interest in Windows 10.

As per the issue description you are facing issue in downloading any attachment from Live mail and sending emails.
It is possible that there are corrupted files on your Windows Live Mail that could be causing the issue.

I would suggest you to try the steps provided in the article mentioned below and see if it helps you to fix the issue.

What do I do if I can't download my attachments in Windows Live Mail?

If issue persists, I would suggest you to repair Windows live mail as its corruption might be the cause of your issue.

We recommend that you try repairing Windows Live Mail to check if it fixes the issue. Before you repair Windows Live Mail, you can backup your files to make sure that you do not lose any of them. You can click on this

link for steps on how to backup your files.


Once your files have been backed up, you can then follow the steps below to repair Windows Live Mail.

• Press Windows key + X, select Control Panel from the list.
• Click on Programs, then Uninstall a program.
• Look for Windows Essentials.
• Right click on Windows Essentials and click on Uninstall/Change.
  
  A window will pop up asking to either remove or repair Windows Essentials.
• Choose Repair all Windows Essentials program.

If repairing does not work, then we advise that you uninstall and reinstall Windows Live Mail. You can follow the same steps above but choose Remove instead of repair. You can then visit this

link where you can download a fresh copy of Windows Live Mail.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



Regards,

 

I cannot download file attachments in Live Mail (Hotmail)

Hi,

Thank you for getting in touch with Microsoft Community.

I suggest you to access the Windows Live Mail account on another computer and try to download the attachment and check.

If the issue still persist, I suggest you to repair the Windows Live Essentials and check if it helps. Follow the steps provided:

• 
  Press Windows + X key.
  
  
• Select Control panel.
• Click on Programs and Features.
• Right click on Windows Live Essentials.
• Click on Uninstall/Change.
• Select Repair all Windows Live programs.
  

After the process is completed, restart your computer once and check.

Hope it helps. Do let us know the status of the issue. If you need further assistance, get back to us. We will be glad to assist you.

 

Windows LIve Mail

Hi,

Thank you for posting in Microsoft Community.

It is possible that Mail.MsMessageStore file was corrupted. Please follow the steps below on how to repair the file:

• • 
    Which is the email client that you use to access your emails? Windows live mail or through mail app? Or do you access email via your Web Browser?
    
  • 
    If you use email client, what type of email account? (i.e. POP, IMAP, Exchange or other...)
    

I suggest you to follow the below steps and check if it helps if you access it through Windows live mail.



1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)



2. Press Windows+ X and select command prompt(Admin).

3. Copy the following (press Ctrl+C):



esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



Note: the "" are necessary



4. Right click in the command prompt Window, and select Paste, so you now see the following:



C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



5. Press enter. esentutl will now defragment the Live Mail database file



6. Once done, you can close the command prompt, and restart the PC again



If the issue persists, please notify us.



Thanks.