Windows 10: Windows Locks Up / Crashes / Black Screen while playing games. Symptoms generally occur...

My computer continues to crash as I play games. When the 'crash' occurs, the screen goes black, and the fans sounds like they go maximum speed. I have to hard-reset the PC to get back into the game.The following is what is reported from Windows Error Reporting tool : Fault bucket 1484622135943406221, type 4Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature1: dwm.exeP2: 10.0.22621.2506P3: def1fe51P4: dwmcore.dllP5: 10.0.22621.2715P6: c95a35c0P7: 8898008dP8: 000000000011b63dP9:&nbs

:)

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Black Screen Crash, Audio Still Plays

Okay, following the steps you just provided has proven that the problem is indeed linked to the graphics card. I can play games without the black screen crash occurring, however, the games run very poorly and are very lag-heavy. Also, the HDMI port on
the card is not working, which is odd because the VGA port on the card works. I've tried installing older drivers, first those from August and then those from January, and both cause the black screen crash issue to happen again. Does this mean I need to buy
a new graphics card?

 

Black Screen, GPU Fan 100% When Playing Games

I would suggest going back to at least the October version: