Windows 10: Windows login reset problem

I followed instructions that I found online for resetting my windows pin but I have not had any luck. When I get to step 5 of 7, and click continue, I am brought to the screen that says something went wrong. If I click retry, the error message simply reloads. If I click skip for now, I am brought back to a page asking for a pin.

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Password reset problem

Hi Annor,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

I suggest you to perform Safe Mode with Networking and check if you’re able to login using your Microsoft account.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

You can also refer to the below Microsoft help article and check if it helps.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

network reset is not solving the wifi login problem

Hi Shahed,



Resetting your Wi-Fi router is one of the maintenance procedures that may refresh your network connectivity. In this way, it could eliminate latency and will return your network status like when you started using the Internet. To resolve
your concern, we suggest that you reset your TCP/IP or
Internet Protocol to its default settings. To do this, follow the instructions below:



Step #1: Perform an Internet connection reset via
Command Prompt. To do this, follow the steps below:


1. Press Windows + R to open the Run window.

2. Type cmd, then press Enter.

3. Type the following commands, then press Enter after typing each commands below:

netsh int ip reset resettcpip.txt

netsh winhttp reset proxy

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

netsh winsock reset

4. Restart your PC to complete the process.



Step #2: We also suggest that you restart your router and wait for 15-30 seconds then turn it on again. Visit this link:

Fix network connection issues in Windows 10 for more troubleshooting alternatives for your Internet connection.



Step #3: Ping Microsoft server
then tell us the result through a screenshot.

• Press Windows key + R to open the run window.
• Type cmd, then press Enter.
• Type ping www.microsoft.com,
  then press
  Enter.

• If you receive 4 replies, your connection with the site is working properly.
  
• If you got a request time out, your Internet connection has issues.

Step #4: Disable all other anti-virus programs and enable
Windows Defender only.



Let us know if the solution above works for you.