Windows 10: Windows Losing Sound Output When Asleep

Hello,

I've noticed this a couple of weeks ago, If I lock my PC and leave it to go to sleep, then I turn it back on again, it says there are no output devices. However, when I run the troubleshooter, it magically detects them again. It's a bit annoying running the troubleshooter every time I come back to my PC.

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Windows 10 audio stutters regardless of driver or output used, more noticeable on the toslink and surround sound.

• What device are you using? A laptop or a computer?
• Its a desktop, i listed the components in the original post.
• Do you have an external speaker?From which device does the sound come out from? From the TV or from the device?
• I listed the outputs in the original post. The issue exists on all outputs and exists on the tv speakers, surround sound speakers, and headset.
• What other troubleshooting steps have you tried so far?
• I have listed the troubleshooting steps that i can remember in the original post.

 

losing sound in windows 10

Hi Jeremy,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the playing Audio troubleshooter

Method 2.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.

Method 3:

No sound in Windows.

Refer the link below.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

5.1 surround sound issue in Windows 10

Hi,

Thank you for your response.

I suggest you to follow the steps below and check if it helps.

If you’re connecting an optical cable the settings would be changed so try the following steps

Two options:

1. Use the optical S/PDIF output of your motherboard.

2. Use the HDMI output of your GPU. (This is what I'd recommend if you're using a HDMI display).

I suggest you to follow the steps below and check if it helps.

• 
  Go to control panel.
  
• 
  Select sound.
  
• 
  Click on playback devices.
  

For option 1- connect the cable and set the 'Realtek digital output' as default device.

• 
  Then right click on it.
  
• 
  Go to properties.
  
• 
  At the rightmost tab select DTS or Dolby Digital or 5.1.
  

For option 2-connect the HDMI cable through the receiver and set the 'Nvidia HDMI Output' as your default device. Then click 'Configure' and select 5.1 and check if it helps.

If the issue persist then, I suggest you to connect the speakers directly and check in the realtek audio manager if he gets the 5.1 option or not using the SPDIF\output.

Keep us posted on this issue so that we can assist you better.