Windows 10: Windows losing time during sleep

I'm at a loss with this one. Dell XPS 13 9350. Windows is up to date. Firmware is latest available (problem existed with earlier firmware as well). Tested BIOS battery good.
The issue is that when the laptop sleeps, time just stops. When it is awakened, the time is exactly where it was when the machine was put to sleep. Going to Date and Time and clicking on sync will update to the correct time.
Things I've tried:
SFC scan (no issues)
Rolling back Windows
Resetting Windows

I'm thinking it's some issue with the hardware/firmware but wondering if anyone has suggestions, thanks!

:)

 

Display will not sleep.

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will help you solve the issue.

I suggest you to follow the steps provided below and check if it helps.

• Click on Start>Settings>System.
• In the left navigation pane, click on Power & sleep.
• In the right pane, select the time limit for the system to go to sleep from the drop down list.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

After Windows 10 Anniversary Update Computer Not Sleeping

Hello.

Does disabling the HID-Complaint Touch Screen driver resolves the issue? If yes, we suggest that you disable it and see if your device go into Sleep mode after a period of inactivity.

We also suggest to check if the settings of the Power Options of your device are set so that the device will go into Sleep mode after a period of time. You may follow the steps below to check is Sleep mode is enabled on your device:

• Press the Windows button + X, then click on
  Power Options.
• Click Change when the computer
  sleeps.
• Change the settings to your preferred settings.

Keep us updated on the results.

Regards.

 

Win7 retains clock from sleep time

Oh damn, I meant to suggest the following: correct the clock, shut it down (not sleep mode) for an hour or two, then turn it on and go straight into the BIOS, no Windows. Is the time correct?

From what you've said in your last post, this sounds like a Windows problem, so I'll expect the BIOS time to be correct. This is good, as it's a mere software problem rather than a hardware one. We'll take it from there.

Good luck and Merry Christmas! *Toast :toast: