Windows 10: Windows Mail doesn't show the email content correctly

Greetings! Some emails in my mail application for Windows do not show the content correctly. Instead, it shows the html source code. This doesn't happen with all the emails, but about 30% of the emails I get and 100% of email notifications from reddit are like this. Any idea how to fix this?

:)

 

Windows Mail App syncing not showing the content of the mail

Hi,

Thank you for your interest in Windows 10.

I'd be glad to help you.

Let's try to follow these steps, mentioned below and check, if it works:

Add and remove an account on Mail App:

I would suggest you to remove the email account and add this account again in Mail app.

Try these steps below, to delete the email account
on the Mail app.

• Type Mail App in the search bar on the desktop and click on
  Add account in the Mail app Window.
• Check for the email account
  on Choose an account Window, then Tap or click on
  the email account you want to remove.
• At the bottom, tap or click Remove account or
  Remove all accounts, thus
  remove the email account.

Try these steps below, to reconfigure
the email accounton Mail app

• Type Mail App in the search bar on the desktop and click on
  Add account in the Mail app Window.
• Check for the email account
  on Choose an account Window. If it is not available, go to
  Other account.
• Add your email account,
  Email address and Password in the
  Other account Window and check, if it works.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Mail app INBOX list view not showing the correct content

In the Windows 10 Mail app, the list of emails is not displaying correctly when I have multiple emails in a thread. Basically the "single-line preview" of the contents of the email is showing the first line from the original email...and NOT the first line
of the email itself. It seems like a broken experience. Is this going to be fixed?

For instance, if I have received an email...then replied to that same email...there will be several emails listed in my Inbox pane under that subject line. Each email has a different first line...but the list pane in the Mail app shows the first line of
my original email...not the replies. Does that make sense? I can post a screenshot if you'd like.

 

Sent email content not showing in Windows Mail

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to see the Email in the sent box on the Mail App.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver
  in Windows search/Run command)
• What is the Version of Mail app installed on the PC?
• Could you please check if there are any emails moving to Spam?
• Do you see the emails in sent box, while accessing Gmail using a browser?

Let’s try a couple of troubleshooting steps and see if we can fix the issue.



Method 1: Update Mail App

If you are using an older version of Mail app, we would suggest you to update Mail app to version 16005.12827.20400.0 and check.

1. Open Microsoft Store and click on three dots from the top left corner.
   
2. Select Downloads and Update and click on Get Updates.
   
3. Select Mail and Calendar app from the list and update.
   
4. Restart the PC and check.
   

Method 2: Reset the app



Try resetting the app using the troubleshooter. Refer the article
Fix problems with apps from Microsoft Store



Method 2: Re-configure the email



We would suggest you to re-configure Gmail in Mail app as an IMAP/POP account. Refer the articles
Delete an email account from Mail and Calendar
apps and Set up email
in the Mail app for Windows 10



In addition, you can also provide feedback using the
Feedback Hub app on Windows 10, so
that our engineering team can look into this.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator