Windows 10: Windows Mail has stopped working for one user on PC (wife)

Discus and support Windows Mail has stopped working for one user on PC (wife) in Browsers and Email to solve the problem; Live tile no longer shows the word "mail" and does not seem to respond when clicked. Problem just started yesterday after app worked fine for several... Discussion in 'Browsers and Email' started by No3putts, Oct 1, 2015.

  1. No3putts Win User

    Windows Mail has stopped working for one user on PC (wife)


    Live tile no longer shows the word "mail" and does not seem to respond when clicked. Problem just started yesterday after app worked fine for several months. Event log seems to show the following info:
    Log Name: Application
    Source: Application Error
    Date: 10/2/2015 10:31:22 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Desktop
    Description:
    Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a
    Faulting module name: StartUI.dll, version: 10.0.10240.16515, time stamp: 0x55fa5463
    Exception code: 0xc00000fd
    Fault offset: 0x000000000011ec47
    Faulting process id: 0x24f4
    Faulting application start time: 0x01d0fd03b8fea1ac
    Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
    Faulting module path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll
    Report Id: c936d680-d251-4cba-a5d1-2dea1391f7a3
    Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: App
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-02T14:31:22.000000000Z" />
    <EventRecordID>9029</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Desktop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>ShellExperienceHost.exe</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa599a</Data>
    <Data>StartUI.dll</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa5463</Data>
    <Data>c00000fd</Data>
    <Data>000000000011ec47</Data>
    <Data>24f4</Data>
    <Data>01d0fd03b8fea1ac</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll</Data>
    <Data>c936d680-d251-4cba-a5d1-2dea1391f7a3</Data>
    <Data>Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy</Data>
    <Data>App</Data>
    </EventData>
    </Event>

    Any insight would be much appreciated,

    :)
     
    No3putts, Oct 1, 2015
    #1
  2. big mg Win User

    Windows 10 mail not working

    Same problem on a standard user account my wife uses. She just stopped using Windows Live mail in favour of the Win 10 Mail app because of the recent update debacle, and now the Win 10 Mail has just stopped working. It's there on the start menu, there in
    apps, was avble to download again from the Store for some reason, but is still lying there inert.

    Bobbins.
     
    big mg, Oct 1, 2015
    #2
  3. Alan p25 Win User
    mail help please

    Windows mail app worked for a couple of days when first installed. but doesn't work now under my user but works on my wife's user on the same pc. I access my email now through edge.
     
    Alan p25, Oct 1, 2015
    #3
Thema:

Windows Mail has stopped working for one user on PC (wife)

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