Windows 10: Windows Media Player ghost file? Am I going to lose all that information or will it be...

I have one of those ghost files in my media player that I can't delete. There is no path to find the file location and I've searched my computer looking for its source, deleting everything I could find that was marked as unknown. I've also gone into windows and ran several repairs with no results. My troubleshooter isn't working and resetting or deleting the player raises the same question. I searched each song and manually entered all the information and album art for each one. I wouldn't mind keeping the thing if I knew it was nothing because having one that reads unknown can help you find t

:)

 

Windows Media Player - song information encoding

Hi,



Welcome to Microsoft Community.

I understand your concerned. Let me help you to fix the issue.



As you said ‘’ Title, Album, Artist, and other information are garbled on Windows 10’’ is the information is totally incorrect or it is not displaying properly? Please elaborate.



Meanwhile, try the below steps if you have problem with the information. I suggest you to run Windows Media Player troubleshooter, it will automatically fix the problems with Windows media player. Please follow the steps:

• 
  Press Windows key + C on your keyboard to show the Charms bar.
  
• 
  Type Troubleshooting and click
  Troubleshooting under Settings.
  
• 
  Now type Troubleshooter in the search option.
  
• 
  In the search option in the new window, type Media Player
  and click on Windows Media Player Settings Troubleshooter and follow the prompts.
  

If the issue is with display, please try the below methods.

Method 1.

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

windows media player

Hi,

Thank you for posting on Microsoft Communities.

What is the exact error message you get when you to try play files on Windows Media Player?

I suggest you to run both Windows Media Player Library and Settings troubleshooter and check.

Step 1: If your computer is having problems playing video or audio files in Windows Media Player, try using the Windows Media Player Settings troubleshooter to fix the problem. The troubleshooter checks the configuration and network settings
for Windows Media Player to make sure that you can play content you've downloaded and saved to your computer, or content streaming over a network or the Internet.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Settings
  and follow the instructions.

Step 2: If your computer is having problems accessing your collection of digital media files in the Windows Media Player Library, try using the Windows Media Player Library troubleshooter to fix the problem. The troubleshooter makes sure
Windows Media Player is correctly installed on your computer, and checks to see whether your Player Library is corrupted.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
  
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Library
  and follow the instructions.

• • 
    

Please reply us on the status of the issue to assist you further.

 

Windows Media Player.

Hi,

Thank you for posting to Microsoft Community.

I would suggest you to check the ‘Windows Media Player’ settings from the steps below.

1. Open the ‘Windows Media Player’, in the player ‘Library’, click on ‘Organize’.
   
2. Select ‘Options’, this will open the ‘Options’ window for the ‘Windows Media Player’.
   
3. Click on the ‘Library’ tab, please confirm if the ‘Retrieve additional information from the Internet’ is checked, check the options ‘Rename music files using rip music settings’ and ‘Rearrange music in rip
   music folder, using rip music settings’ under ‘Automatic media information updates for files’. Click on ‘Apply’.
   
4. Click on the ‘Player’ tab and check the option ‘Connect to the Internet’. Click on apply.
   
5. Restart the ‘Windows Media Player’ and check if it works out for you.
   

Hope it helps.

Aaron Summith

Microsoft Community - Moderator