Windows 10: Windows Memory Diagnostic Tool isn't functioning right.

When the tool is running the test and it reaches 100%, it isn't restarting My pc. I have left it overnight run the test and it still hasn't finished, it just keeps on looping. I've tried exiting it, but I doesn't work. I've tried turning it off too, but that won't work either. Please help.

:)

 

Windows memory diagnostic tool not Working in Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

We recommend that you let the Memory Diagnostics Tool run automatically. However, advanced users might want to adjust the tool's settings. Here's how:

• When the Memory Diagnostics Tool starts, press F1.
• You can adjust the following settings:
  • Test mix. Choose what type of test you want to run: Basic, Standard, or Extended. The choices are described in the tool.
    
  • Cache. Choose the cache setting you want for each test: Default, On, or Off.
  • Pass count. Type the number of times you want to repeat the test.
• Press F10 to start the test.
  

If the Windows Memory Diagnostics tool doesn't run automatically, you can run it manually.

• Open Memory Diagnostics Tool by going to Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.
  
  　
  
• If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  
• Choose when to run the tool.

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

Windows memory diagnostic tool - auto runs?

Hello Davidk,

The Memtest86+ tool will test the two Crucial modules not the SSD. You are quite right that the SSD is essentially the same but these drives are tested by other means. Zbook suggested some checks which mainly looked at the SSD, my post was about the Crucial modules.

The Windows memory diagnostic tool was checking the Crucial memory modules not the SSD.

Do let us know if you have any further questions and let us know the results of running Memtest86.

 

Windows memory diagnostic tool not Working in Windows 10

Thanks, Jenith. The problem is that: when I attempt to run Memory Diagnostics Tool manually per your instructions:

• Open Memory Diagnostics Tool by going to Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.　
  
• If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  
• Choose when to run the tool.

When I choose when to run the tool (i.e., for instance, chosing 'restart now and check for problems'), and then shut the computer down, when it comes back up, I get a black screen (as I described in original post), and it appears that Memory Diagnostics
Tool does not run at all. I wait and wait for minutes ... hours, and screen remains black, with Memory Diagnostics Tool not appearing to be running. I then turn the computer off, and then back on and it boots up normally to Windows 10 without running the Memory
Diagnostics Tool. Whatever my approach, it seems that Memory Diagnostics Tool will not run.

The Memory Diagnostics Tool has not otherwise run automatically on its own.