Windows 10: Windows microsoft whiteboard cannot export an image or pdf file?

Hi,Last week, I could put many images or PDF files on the whiteboard, but I can't now. The error message below appears after I select a photo or PDF file. The image was a PNG file. What do you suggest I do to fix this problem?

:)

 

Whiteboard exported PDF file is blank

In the Microsoft Whiteboard app, whenever I try to export a whiteboard as a PDF, it appears and saves in my Onedrive. However, when clicking the PDF in my Onedrive, it opens as a blank page regardless of the text or images that i have inputted into the whiteboard app.

I have reached out to microsoft support. They have told me to repair the app in settings, but to no avail. The next step was to perhaps reset it, however this would lose all my data in the app, something which i am not prepared to do

Hopefully you can see my attached images

 

When I export whiteboard to pdf, the pdf is very small. Is there a way to export it fitting the pdf size ?

When I export whiteboard to pdf, the pdf is very small. Is there a way to export it fitting the pdf size ?

 

Authoring Canvas Text Alignment and Exported Image from Whiteboard doesnt match up

Hi

Welcome to Microsoft community.

This issue may occur due to a discrepancy in the export settings or a bug in the whiteboard software. To address this problem, you can try the following steps:

1. Check the export settings: Make sure that the export settings for the whiteboard image are configured to maintain the original text alignment. Some software may have specific options for text alignment during export.
   
2. Update the software: If the issue persists, check for any available updates for the whiteboard software.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist