Windows 10: windows mix reality

my HP mix reality headset showing black screen. I got this problem for 6 month . Alredy tried all the solution online and still black screen. and it work just fine before.

:)

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Windows Mixed Reality Issues

Hi AlienJr.,

I suggest that you check the Windows Mixed Reality: Enthusiast's Guide
on this link to get more information about other troubleshooting steps you can perform. I recommend that
you check the section Mixed Reality headset displays since most of the symptoms you
described fall under it.

To notify us and have us get back to you, simply reply to this post.

Regards.