Windows 10: Windows Mixed Reality Compatibility

I want to know if my laptop will be able to run a mixed reality headset with only Intel HD Graphics 620 and Intel i5-7200U CPU because according to your windows mixed reality pc hardware guidelines I would be meeting the requirements but when I run the mixed reality portal it is giving me those two requirements which means I can only run some mixed reality experiences. What does this mean, which experiences will it support? I have also run the same app on other computers that have better CPUs and Graphics but I keep getting the same thing but only due to graphics card on those.

:)

 

Locked out of Windows Mixed Reality Ultra

Hi,

There are several aspects that can contribute as to why Windows Mixed Reality Ultra is not accessible with your device. This includes graphics driver compatibility, processor compatibility or the version of Windows 10 being used need to be updated to name
a few. For us to resolve your concern, kindly answer the questions below:

• What other troubleshooting steps have you already attempted?
• Did you remove the USB 3.1 PCIe card when you attempted to use the built-in USB ports on your device?
• If the answer is yes, did you also reinstall the USB device drivers?
• Have you tried to use the different USB ports available on your device?
• Did the issue occur only in a specific game or did any mixed reality game you tested have the same results?
• Which version and build of Windows 10 is installed on your device?

As a recommendation, we suggest that you follow the steps on this
link to reinstall the USB “eXtensible Host Controller” driver and then check if you can now access
Windows Mixed Reality Ultra. Take note that these steps also apply to the USB 3.1 PCIe card you installed.

If you want to test the USB 3.1 PCIe card once more, make sure to follow the same steps in the article regarding the driver that needs to be used.
Also, check the section in the article about the self-powered USB port as this may be one of the causes you're not able to run
Windows Mixed Reality Ultra.

We look forward to your response to our queries.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.