Windows 10: Windows not detecting network scanner

Quick rundown of the environment


Bizhub C224 on network, installed software from the manufacturer

Devices are Windows 10 Pro


Using the Windows Scan and Fax, so far only one device is saying that there is no scanner detected. I've uninstalled and reinstalled the software direct from manufacturer, so much as to even find older drivers in hopes they would work since the windows 10 drivers are not working on it.

:)

 

No scanners were detected

I tried using my Windows Fax and Scan like I usually do. I get this error:

No scanners were detected. If a scanner is installed, make sure that it is powered on and connected to the computer and then try again. For information about adding or troubleshooting scanners, see Help and Support.

I searched on Windows website and found this:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + X”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• Press “Windows Key + X” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the scanner drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.
  
  This was not helpful.
  

 

No scanners were detected

Hi Louis,



Thank you for posting your query on Microsoft Community.

I would suggest you to try the below methods and check if it helps:



Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + X”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• Press “Windows Key + X” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the scanner drivers and select
  “Uninstall”.
• Restart the computer once it is uninstalled.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist.



Thanks and regards,

Jenith

 

Windows could not automatically detect this network’s proxy settings

@Compumind @Samuria

Hi - Just so you know, I'm marking this "problem solved". I found this online How to Solve the Windows Could Not Automatically Detect Network Proxy Settings Error. Doing the last step under #2 is what solved the problem. McAvee is still scanning incoming. McAvee & Malwarebytes still show no problems with a full scan. Thanks for your help and suggestions.