Windows 10: Windows not saving dual monitor settings

Hello all. I’m using a Surface Book 2 along side a dock connected to a second monitor. My computer’s main screen display resolution is 3000x2000 with a scale of 200%. When connected to the dock it changes to 1920x1080 at 125% scale. Which is perfect for me. I played around with the settings, now whenever I connect the computer to the dock it changes the resolution to 1920x1080 but retains the 200% scale. And after manually changing the scale, I disconnect the dock and the resolution changes back to 3000x2000 but the scale remains at 125%. How to I fix it so it goes back to scaling automatically like before? Thanks for helping.

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Setting up dual monitor on PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to connecting external monitor to the PC.



Usually, you will receive an error when connecting external monitor when the cable is not connected properly. I would suggest you to follow the suggestions mentioned in the article

Troubleshoot external monitor connections in Windows 10.



Additionally, you may want to refer the below articles

• Set up dual monitors on Windows 10
  
• How to Setup Multiple Monitors in Microsoft Windows 10
  

Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

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