Windows 10: Windows not shutting down

Hi.

I am generally skeptical of windows updates because my laptop always ends up in the repair shop immediately after an update. This time is no different.

I clicked on Update and Shut Down; my laptop has been “shutting down” for 30mins now.

What do I do? I lost alot of data when I took it to the repair shop last time so am avoiding that. But he basically rebooted my laptop to a previous version, pre-update.

I am hoping one day in the future, windows updates will do more good and less harm.



TIA!

:)

 

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Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.