Windows 10: windows not shutting down

When I go to start -> power -> shut down, my PC does nothing. Then a random amount of time later, from 20 minutes to hours, my PC will randomly shut down, then stay on the blue screen with "shutting down" and a spinning circle on it until I hold down my power button for 5 seconds. I have contacted Microsoft support twice, and after turning off fast startup, running the disk check command and power troubleshooter, a windows reset, and more disk checks and turning off fast startup, the issue still persists. I have only had this PC for not even 2 weeks at this point and I don't want to have to hold down my power button for 5 seconds every time I turn off my PC for fear it will corrupt some files of something.

Can somebody help me please?


Edit: also, when it does not shut down, if I go to task manager -> processes my C: drive does not show up, only one of my usb drives specifically drive E which and none of my other usb drives. They show up on file explorer though.

:)

 

windows xp installation and dual core am

could someone please list the steps they follow to install windows with a dual core processor and windows xp service pack to. I'm reletively new to amd dual core and i feel i'm missing a step. All help will be appreciated. thanx

 

Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

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Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.