Windows 10: Windows on my laptop is asking for a password when I’ve always used a pin.

I was using my laptop and switched it off to go to the bathroom. When I came back my laptop started asking for my password instead of my pin. I don’t remember setting up any password and I have always used a pin on the device. I’ve tried the passwords I normally use but nothing is working. I have a lot of files and videos that I need on there and I am really stressed to not have access to it.

:)

 

Have PIN for Windows 10 but need Windows password

Hi,

To set up a PIN on your Windows account, we suggest that you follow the steps below:

• Type the word pin in the search box and select
  Set up PIN sign-in.
  
• 
  Under the PIN section, click the
  Add button.
  
• 
  Enter the password for your user account, then click the
  OK button.
  
• 
  Follow the instructions on the screen.
  

Let us know how it goes.

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Windows 10 asking for login password even after upgrading the virus protection on the PC instead of PIN password. How to switch back to PIN password?

Hello Billy,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Do you see Sign-in options option on the lock screen?
• Are you using Microsoft account to login into the user profile?

If you have set an alpha-numeric password at the installation stage of Windows 10 OS and then changed the sign-in option to PIN password, you will be able to choose between the passwords entries at the login screen of the Windows.

Method 1: I suggest you to check if you see the
Sign-in options option on the lock screen. If you do, click on the option and check if you can choose and enter PIN password to access your user profile.



Method 2: If the option is not presented on the lock screen and you are using Microsoft account to login into the user profile,
I suggest you to change the login password from the link below and set PIN password to your user account by following the steps below.

https://account.live.com/password/reset

• Press Windows logo key on the keyboard, type Settings and select the top most search result.
• Select Accounts from the options and click on
  Sign-in options from the left side panel of the window.
• Click on Add under PIN settings, verify your account and setup a new PIN password for your user account.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.