Windows 10: Windows only works in safe mode, Crash in normal mode

Hey Microsoft community!


I need your knowledge right now! I rely on my PC more than ever right now while working from home and the issue I have is causing more stress than I need.


The Problem


For well over 4 months now, I have been experiencing a system crash that comes at random times, however mostly when I push the system - especially loading RAW files in Lightroom and also while rendering / previewing in After Effects. It is not limited to graphic-related tasks though. If I am doing too much at once even web browsing the system crashed.


The crash happens in the exact same way each time it happens. The PC will freeze, then after 20 or so seconds it will reboot on it's own. Other times it will freeze and stay that way until I force reboot.


My Steps to Troubleshoot


After a crash, I will boot into windows normally. I always open event viewer to see any events listed related to the crash. There is NEVER any event related to the crash other then the standard error that the previous shutdown was unexpected. Minidumps are also NEVER created. Effectively, there is no log of a crash happening. This makes troubleshooting frustratingly difficult.


I have removed each component one at a time and tested in between each - with the same crash results. The last attempt was only having an SSD, 1 RAM stick and that's it. - same crash results.


ALL drivers for each and every component is up to date. Windows is up to date. BIOS is up to date.


I tried 2 different GPUs including running off the integrated Intel graphics - same crash results.


My system is at all default BIOS stock settings, XMP is not enabled.


When I am in Safe Mode, the PC runs perfectly fine - I can stress it as much as I can, and it will never crash. This really makes me believe the issue is purely software and not hardware - that to me logically only makes sense.


Because I have tried everything by way of process of elimination, and still cannot find the issue, I am really stuck with what to do. It's hard to put into words my frustration - especially now working from home in these current times.


PC SPECS and Setup


Motherboard: ASUS ROG Maximus XI Extreme BIOS 1401

CPU: Intel Core i9-9900K Stock Speeds

RAM: G.SKILL Trident Z RGB 64GB - 4 X 16GB DDR4 3000 F4-3000C16Q-64GTZR

GPU: Nvidia Quadro RTX 5000

SSD: Samsung 970 EVO M.2 NVMe 500GB

PSU: Corsair HX850i 850 Watts

Cables: CableMod C-Series PRO

Cooler: NZXT Kraken X72 AIO

Audio: EVGA Nu Audio PRO

Case: Phanteks Evolv X

OS: Windows 10 Pro for Workstations 1909 Build 18363.720

Nvidia GPU Driver: 26.21.14.4250 in Device Manager

Any advice would be incredibly helpful so that I can actually pinpoint the exact problem! THANK YOU!

:)

 

Can't boot into Normal/Safe Mode with Networking, only safe mode...

Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

• stopping startup items
• uninstalling hardware drivers
• removing recent software
• running troubleshooters at boot
• sfc scan
• diagnostic/selective startups with minimal services running

Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards
Trevor

 

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I'm running Win 10 Pro 1903.

Here are the steps I have taken to get into safe mode: Start button, settings, update and security, recovery, advanced startup, troubleshoot, advanced options, startup settings, restart. The computer boots normally, not in safe mode. Any suggestions would be most helpful. Thanks in advance for your help and interest. .

 

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System refuses to go to safe mode unless, 1. using the directory service repair mode, 2. in windows go to msconfig use diagnostic startup and then boot back and choose normal safe mode.

Other than that, when not using two statements above, when safe mode is used it restarts the computer, Is there a software/driver conflict? Or maybe disabled a used service so windows doesn't want to go to normal safe mode? Any help is welcome, *Bang Head :banghead:

Thanks in advance