Windows 10: Windows Phone 10 supposedly shows up in logs

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Folder that was supposedly deleted shows up in Explorer

Hello!

Unfortunately, these steps did not solve my issue. The scans found no corrupt files on my computer.

To clarify, my folder is empty, and whenever I try to move it to another location, Windows says it cannot find the folder. I can open the folder and look at its properties, but when I try to permanently delete it, nothing happens.

Hope this helps!

 

Folder that was supposedly deleted shows up in Explorer

Hi,

This issue may occur due to any recent changes or due to third party software conflicts.

I suggest you to follow the below methods and check if it helps.

Method 1: You may try restarting the computer and check if the issue persists or not.

I suggest you to place your computer in Clean Boot state as below and check whether the issue persists or not.

Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

Follow the article How to perform a clean boot in Windows in the below link and check if it helps:

https://support.microsoft.com/en-us/kb/929135
(Applies to Windows 10 as well).

NOTE: Once you perform clean boot do refer to the section
“How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Method 2: I recommend you to download the Microsoft Safety Scanner from the following link and check if it helps.

http://www.microsoft.com/security/scanner/en-gb/default.aspx

Note: The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Disclaimer: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.