Windows 10: Windows Phone Link Does Not Recognize Standalone Microphone

I have a Sennheiser microphone through a Focusrite solo interface, which works amazingly well for everything... except Windows Phone Link.The Phone Link app recognizes the headphones that are, also, plugged into the interface, so the app doesn't seem to have any issues recognizing the hardware or accepting that it's the default for Sound. Why not Recording, then?Interestingly, Teams is able to access the microphone no problem, which really makes this look like a Windows Phone Link specific problem.And yes, before I get the copy-paste reply, I have reinstalled the drivers. And no, Phone Link is

:)

 

Phone link and microphone not working

If you can use your microphone in other applications but not in Phone Link, it may be that Phone Link is not correctly identifying your headset microphone.



I suggest you try connecting another headset with a microphone to test if the problem still occurs.



I also suggest that you check if your Phone Link and Windows are up to date. If not, update to the latest version.



Logitech headsets usually install a separate driver. I suggest you try uninstalling this driver and use the basic sound driver that comes with Windows as follows.



Press Win + X to open the Power User Menu. Select "Device Manager".

In Device Manager, expand the "Sound, video and game controllers" category.

Find your Logitech headset device, which will usually be listed as "Logitech" or something related.

Right-click your Logitech headset device. Select "Uninstall device".

In the confirmation dialog box that pops up, check the "Delete the driver software for this device" option (if available)

After the uninstall is complete, restart your computer. Windows will try to automatically install a compatible basic sound driver.



Best regards

Brian - Microsoft Community Support Specialist

 

Windows Phone users Clubhouse

I think I'll put a list of people's favourite apps in the OP, starting with my own until I get some suggestions, but you can take a look at the Windows Phone app store at the top apps to see what's popular http://www.windowsphone.com/en-us/store

You are both now added, welcome! *Toast :toast:

 

Recognizing a Microphone Without Drivers?

Hi,



I realized your concern and will assist you to resolve the issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your device. Refer these steps:

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Hardware and devices troubleshooter
  
• 
  Run the Recording Audio troubleshooter
  

Method 2: Make sure that the Microphone is not disabled and is set as default.

Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

a) Right click on the volume icon and select “Recording devices”.

b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

d) You may also check if the microphone that you are using is set as default.



Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

Thanks and regards.