Windows 10: Windows PIN no longer recognised.

Hi, I have had Windows 11 on my laptop for quite a few months now with no issues.Now today I find I can't log in with my PIN and every time I log in with my password it tells me I have to set up a PIN which I already had.I've tried to set up a new PIN but it asks for my previous one 1st to verify who I am, which is strange considering it thinks I don't even have one! Every time I put it in it says it is incorrect. I have already read a lot of similar posts on here, one suggested changing your PIN. I have no option to change PIN just an option to set one as if I've never used it previously.

:)

 

Something Happened Pin not available. Password no longer recognised.

After setting up a pin, very next log in....message that "something happened and pin no longer available". Set up pin link non responsive. Then when entering password, the existing password is no longer recognised so can't access command prompt or sys reset. Please help!

 

Can't use my PIN to login any longer

Hi Tim,

To further assist you in signing in to your Windows computer, you can follow the steps provided below:

• 
  From your
  lockscreen, check if the "Sign-in option" is available.
  
• 
  Then click the option to use PIN.
  
• 
  Enter PIN.
  
  

If that didn't work, we highly suggest that you create a new account/PIN that you can use to log in to your computer.

For more information on how to create a user account in Windows, you can click in this

support article.

Let us know if you need further help.

 

PIN no longer working

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are having issues in using and setting up PIN on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you aware of any recent changes on the PC prior to this issue?
• Are you able to login to the PC prior to this issue, or this is the first time?
• Are you able to login to the same user account using the password?

If you are bale to login to the PC with the help of the password, then refer this article to troubleshoot:
Fix problems with your PIN

Meanwhile, we would also suggest you to perform these steps and check, if you are able to login to the account using password or boot the PC in
safe modefrom login screen.

Note:
Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,
back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take
backup of registry.


Steps to delete the NGC folder

1. Open the Run dialog box by pressing the Windows key and the R key together.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\TestHooks
4. In the right pane, double click on the DWORD entry named value set it to
   0.
5. Close registry settings and open File Explorer.
6. Navigate to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and delete all the contents in the NGC folder
7. Restart the PC and then add PIN in Windows Settings
   (Accounts > Sign in option > Windows Hello PIN).

Regards,

Aditya Roy

Microsoft Community – Moderator