Windows 10: Windows Random Shutdowns Event ID 41

Hello,
I have Windows 10 Home. I recently purchased this new PC from NewEgg. On day one of receiving the PC I booted and set up for first time use. After installing my typical programs like Microsoft Office, Google Chrome, and a few games from Steam. I launched first games on the new PC and started to experience random shutoff's of the PC. I have updated all drivers. But the shutdowns are completely random. Sometime it can run for 5 hours straight and other times no more than 1 hour.

Attached is my PC system information labeled "PC INFO"
Attached is my Windows system event log viewer labeled "Event LOG"

Yesterday on 11/11/2019 it shutdown random more than usual and about a total of 4 times. Need assistance in how to approach this and how to correct the events.

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Random instant shutdowns - Kernel-Power Event ID: 41, Task: 63

I've been having random unexpected shutdowns recently. My laptop completely shuts off suddenly, with no obvious cause. Sometimes when the laptop's awake, sometimes when it's asleep, sometimes when playing games, opening the internet, or even just logging
in.

I found a load of Critical events in Event Viewer:

Kernel-Power Event ID: 41 Task Category: 63

I had a look around online, and found several 'solutions' most of which were updating drivers.

I have updated:

Bios

Chipset

Audio

Graphics

And I'm still getting shutdowns.

----------------------------------

For reference, my system details:

Alienware 17 laptop

Intel i7 processor

Nvidia Geforce 770M

Windows 10 Home

 

event 41

Hello,

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. Having said that, we highly suggest performing the troubleshooting steps in this article:

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.