Windows 10: Windows recall with hello supported webcam Logitech Brio 4k

I installed the April 2025 cumulative update and was excited to use the windows recall feature. I could get it to work on my laptop just fine. But it works only if the option “Sign in with an external camera or fingerprint reader” is disabled. I have a perfectly capable Logitech brio webcam which is compatible with “Windows hello facial recognition”, but it's sad to see MS does not allow using Recall with external webcams which are windows hello compatible. is there any way to get Windows recall working with external windows hello supported webcams?

:)

 

Logitech Brio 4K and Windows Hello

I was troubleshooting a problem with my external camera and Windows Hello and I saw that many people have had a similar set of errors.

• Windows Hello works with my laptop integrated camera
  
• Logitech Brio 4K works with just fine Zoom, Teams, Logitech, and other software
  
• When I try to configure Windows Hello with the Brio, Windows returns "Something went wrong" error and fails
  
• Event Viewer shows an error with camera start-up (CameraStartupFailureEvent)
  

After going down a number of fruitless paths of logic and inquiry, I finally hit upon something that worked.

My Brio was plugged into a USB-C port extender / replicator. Most devices and software are fine with this. A few are not. Windows Hello + Brio 4K are in the "nuh-uh" category. I unplugged the camera from the port extender and plugged it into a port on the side of the Dell laptop, instead. (I did not need to restart).

Then I tried configuring Windows Hello and all of a sudden it worked!

I had a similar problem with a high performance hard drive and a large, high resolution external monitor. They all wanted to see the first-generation port on the laptop instead of a splitter or extender plugged into the same port. Between power, monitor, Brio, and the port extender, I'm now out of ports on the laptop, but enough is enough, I guess. I'll call it a win and move on.

I hope this helps someone.

 

Logitech BRIO not working with Hello after upgrade

Just upgraded to Creators Update (1703) and there were no errors during the install but now my Logitech BRIO camera is not working with Windows Hello.

I can see the camera listed in device manager with no errors and it works in Skype but at the logon screen it says that no camera is available. I tried turning Hello off and on again but that didn't help.Also tried different USB ports but that didn't help either.

There is a Logitech KB about this but it didn't fix my issue:

No video or BRIO webcam not detected after Windows 10 update - Logitech Support Article

Has anyone else had this problem and been able to fix it?

 

Logitech BRIO webcam

Does anyone have the Logitech BRIO webcam?

If so, how well does Windows Hello facial recognition work with it for you?

My old Creative/Intel Realsense F200 webcam died on me, and was looking at this one for a replacement.