Windows 10: windows recorder is crashing as soon as I hit the record button

hi.
as the title says, I have this problem on my windows machine.
Edition Windows 10 Pro
Version 20H2
Installed on ‎15/‎07/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0



Faulting application name: SoundRec.exe, version: 10.2011.20.0, time stamp: 0x5fbd64fc Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015 Exception code: 0xc000027b Fault offset: 0x000000000010bd5c Faulting process ID: 0x3e44 Faulting application start time: 0x01d6f56c47d62a32 Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsSoundRecorder_10.2011.20.0_x64__8wekyb3d8bbwe\SoundRec.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report ID: 3abc8abe-b124-4e28-8529-09a47dec99cb Faulting package full name: Microsoft.WindowsSoundRecorder_10.2011.20.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: App
submitted by /u/Gil80
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:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Steps Recorder there... but not there

I seemed to have been saved by a link to this fix:
Please use regedit to rename hklm\software\policies\microsoft\windows\AppCompat - changeAppCompat to AppCompat_HOLD . Then try launching PSR again.
Tried it and now Steps Recorder seems to be working as it should.
But to follow up on your suggestion, I'm going to try to find and repair the corrupt files that my sfc scan found... after setting a restore point!
Thanks for your help.

 

Steps Recorder there... but not there

Are you trying to use this? - C:\Windows\System32\psr.exe
[Start menu, Windows accessories, Steps recorder - but often referred to as the Problem steps recorder]

It is supposed to launch a small UI dialog and it should also be shown on the Taskbar but, from your description, this does not happen. Does anything happen at all?



Denis