Windows 10: Windows Reset Won't Work

Newish computer, recently upgraded to Windows 10.

Trying to do a PC Reset via the settings to wipe clean to sell it. When I click Reset in the Recovery menu of the Settings, I get a scrolling wheel for a second or so, and then nothing. It's as if something on the computer is blocking the computer from being reset.

When I try from the Advanced startup, it goes through a normal restart but doesn't do anything else.

I know that in the week that my mother had this computer, she managed to get a couple viruses from 3rd party search bars that she was prompted to download which were causing issues. I wonder if I didn't get it all cleaned off and there is something that won't let the computer reset?

:)

 

Assuming factory reset won't work

Hello,

Is it possible that reset or factory reset won't work on Windows 10? If so, how can I fix it?

Thanks

 

My PC won't let me do a full reset

I am trying to do a full reset on my laptop because I need it for school and it keeps going slow and won't work at times. I have tried to click get started at reset this PC but it won't work. I have a lenovo PC with Windows 10.

 

Might take longer , but why not wipe clean and do a new complete reinstall , may well be faster than trying to fix in the long run.

 

I'd love that - can you link me to some instructions for that? Sorry for the noob question

 

https://www.tenforums.com/tutorials/1...n-install.html from here, https://www.tenforums.com/tutorials/?...%20and%20Setup