Windows 10: Windows restarting my GPU driver due to an error while playing games

Hello, I recently built a PC and everything booted up and ran correctly, but I've been running into some issues playing games. I will post the PC specifications at the bottom. Whenever I am playing a game, the games will crash periodically anywhere from 5 minutes in, to a few hours in.With most of the games, the application will just freeze for a moment and crash. However, with one game in particular I am getting this error message:The computer itself doesn't restart, but the game closes. With all of the crashes, the game will close but my desktop will still function normally.So far, I've trie

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Black Screen, GPU Fan 100% When Playing Games

Hey all,

I have had an issue for the last few months, specifically when trying to play Rocket League, where between 5-20 minutes into playing, both of my monitors will go black and my GPU fan will kick to 100%. I can't remember if this coincided with any NVIDIA driver updates, but any subsequent updates have not helped. I am currently running the latest NVIDIA driver version (441.66).

Here are some of the troubleshooting steps that I have taken for this:

• RAM
• Ran Memtest64 overnight, ensuring that 100% RAM utilization. No errors were returned.
• Reseated the RAM, blowing out the slots to ensure no blockages.
• Tested different memory slots on the board.
• Swapped out RAM with new RAM from Microcenter, no improvements.
• RAM was originally OC'd to 3200 MHz via XMP. I turned this off and the RAM is running at stock speeds listed above.
• BIOS
• Updated BIOS to the latest version
• Performed a Clean Boot and attempted to play. Game still crashed out within the first match or so.
• GPU
• Updated all drivers
• Updated drivers, including a complete DDU uninstall/reinstall.
• Swapped power cables from the PSU
• Moved GPU to lower PCI-E slot
• Reseated the GPU, blowing out the slot after reseating
• Deleted the video driver from Control Panel
• Storage
• Ran chkdsk with no errors
• Ran defragmentation on the HDD and Trim on the SSDs
• Ran sfc /scannow with no issues
• Game Files
• Ran validator on game files (as a note here, after one crash, I ran the validator and it corrected one file. However, I played a game immediately after and crashed. Running the validator after that crash had no files fixed)
• Installed the game on all three storage devices

I have attached the BSOD logs. Please assist!

 

Issue when playing games

Hello,

This issue when you're playing games can be due to incompatible driver since it can be resolved by updating the display driver. However, we would like to know more about your concern. Kindly provide us the needed information below:

• Which device are you using in playing games?
• Is this issue happening when you're playing online or offline games?
• Is there a connected USB device?
• Are you getting any error messages?

As an initial recommendation, we suggest that you try reinstalling the driver instead of updating it. Here's how:

• Open Device Manager.
• Right-click (or tap and hold) the name of the device.
• Select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

Looking forward to your response for any updates.

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....